loading unknown
Need to Talk ?Phone: (800) 842-3636Hours: Monday - Friday, 8 a.m. - 6 p.m. E.T Did You Know?Visit
ServicePlus
Click here to configure hyperlink
Click here to specify hyperlink
to access ordering tracking for:U.S. College Bookstores, Private Universities, K-12 Educators and Professional, Retail and Government Accounts. If you’re a higher ed instructor or student, browse and purchase products here on
cengage.com.
Click here to configure hyperlink
Click here to specify hyperlink
Issue Not Listed?Please contact your Channel Partner Manager for Support.
 
Customer Details
First Name
Last Name
Email
Phone Number
Partner Name
 
Issue Details
Issue
LMS Integration Issue
Cengage Platform Issue
Other System Issue
Platform being Used
Course/Registration Key
Instructor Name
Instructor Email
Specific Action Taken when Issue occured
Type a value
Date & Time Issue Occured
LMS Used
LMS Version
Specific Action Taken
Type a value
Refund Type
Order/PO Number
ISBN
API Issue
Environment
Status Code
Order Number
Date & Time
Access Code Returned
ISBN
Title
Select Order Type
Is this an API Request ?
ISBN
ISBN
Quantity
Order/PO Number
Order Type
Order/PO Number
ISBN
Is this an API Issue ?
Environment
Status Code
Order Number
Date & Time
Purchaser Email
Account Number
Order Number
ISBN
Quantity
Shipping Instruction
Type a value
Invoice Number
User Name
User Email
ISBN
Course/Registration Key
Instructor Name
Instructor Email
Specific Action Taken when Issue Occured
Type a value
 
Description
Type a value
 
 
Attachments
AddDeleteSave
Selected Filter: 
Quick Search:  
  
File
No items to display.
File Type IconFile Type Icon
Click here to attach a file
File Type IconFile Type Icon
Click here to attach a file
Cancel     Submit
TERMS OF USE
Click here to configure hyperlink
Click here to specify hyperlink
PRIVACY
Click here to configure hyperlink
Click here to specify hyperlink
PIRACY
Click here to configure hyperlink
Click here to specify hyperlink